Frequently Asked Questions

Do we have access to a certain piece of equipment?

We have select items in stock and are able to order any piece of equipment from our preferred suppliers to be shipped for installation.

Do we provide facility layouts and is there a fee?

Yes, we provide room design and 2D and 3D layouts as part of our sales solutions. There is no fee for this service.

Can we provide quotes for replacement accessories, budget season quotes?

Absolutely. Contact us now to set up a quote meeting!

Can we provide current status and updates for open orders?

Absolutely, either working directly with our service team, project management team, or one of our sales reps.

Does your price include installation?

Yes.

How soon can I receive these items?

We typically suggest 8-10 weeks for items to ship, but some items can take longer. Call us to find out the shipping estimate of your desired products.

What is the most current equipment being used?

Cardio, Strength, and virtual equipment are being used in most, if not all facilities. Outdoor fitness is seeing a spike as more people look to work outside. We work with the leading suppliers in the industry to stay on the cutting edge of new product trends.

Do you sell the Peloton?

No, Peloton no longer offers a commercial product. We do offer bikes with a  similar cycling experience that is a preferred riding experience for experienced cyclists.

Can I pick up my order?

Yes, our warehouse is located at 15700 Midway Road, Addison, TX 75001.

Why is freight so high?

We work with many freight providers to provide the lowest rates possible. Product is often times coming from multiple suppliers and needs to be received and reloaded to be delivered to a jobsite.

What equipment is recommended for our space/demographic/budget?

One of our sales representatives will be happy to do a walkthrough of your space to assess what can fit and would be best for your facility. They can work within your budget to layout the equipment and services you need.

How much fitness space do we need for our project? What programming should be included?

We can work with fitness spaces of all sizes and budgets. We customize our solutions for each and every customer and would be happy to consult with you on your needs, and recommend a layout and product mix that meets your specific needs.

What is the lead time for projects?

Standard lead times are 8-12 weeks, however some products may be stocked and available immediately while others may exceed this window. Please contact us for availability of products and scheduling of installation.

What is required to place the order?

Please return a copy of your signed quote, approved layout if applicable and your payment in accordance with our terms & conditions. We accept POs and contract documents, but do request that you provide a copy of the approved quote therein.

What kinds of warranties do you offer?

Warranties range by product and manufacturer. All products come with manufacturer warranties and optional extended warranties.

What are the best-selling product lines?

True, StarTrac, Hoist, and Core, to name a few. We work with many of the leading suppliers of fitness equipment.

Do you have any customers in my area that can provide a recommendation?

We can provide testimonials and references for customers all over the US.

Can you provide recommendations on how to spec out my gym? How can I do that?

We provide full turnkey services on layout and product recommendations from the floor to the equipment. Provide us the dimensions of the space, information on the demographics of the facility, and we will take it from there.

Do you offer electrical install services, too?

No, but we assess where electrical outlets are so that the equipment can be installed appropriately.

Do we sell the sprayers?

No.

What is the cost per visit?

It’s based on square footage. To get a quote, contact one of our sales experts.

How often do we have to do it?

We recommend weekly to monthly. If you are expecting significant traffic through your space for a service or event, a spray before and after is recommended.

Does your spray contain bleach?

No.

How long will it last?

The process kills all microorganisms that are present within 10 minutes.

What does it kill?

Human coronavirus, MRSA, Flu Type A, Rotovirus.

Is it harmful to us?

No, it’s an inert water based EPA approved product.

Does it harm the equipment?

No, it’s a fine mist and has been tested on equipment and surfaces.

Are the products EPA certified?

Yes.

Does your product eliminate COVID germs?

The product kills the human coronavirus in 10 minutes.

Do you offer a more thorough disinfection service?

Electrostatic spraying provides precise application of disinfectants for complete coverage from top to bottom, including hard to-reach areas. It also reduces the time it takes to cover and disinfect all surfaces by 50% compared to conventional methods.

What areas do you service?

We have dedicated Comm-Fit technicians in Dallas-Fort Worth and Austin-San Antonio. We have Comm-Fit installation partners in Houston, as well as across the continental United States. Contact us to discuss options to best-address your area service needs.

How much is a service call?

Cost is dependent on the size of your facility, the number of pieces being serviced, and your location. Rates start at $125.00, and are priced to include travel and 30 minutes of labor for equipment diagnosis. Please call for a customized quote.

How long will it take to get a tech out to repair?

We have a 24-hour response time for service calls and will have a technician onsite within 48 hours of receiving your call.

Part orders have a standard 7-10 business day lead time, allowing us to complete most repairs within 2 weeks of order approval. Your service expert will address specific repair lead times with you upon quoting through repair completion.

Can you remove existing equipment?

Yes, this is part of our turnkey service and will be quoted based on the number of pieces, size, and location.

Do we offer PMA’s?

Yes, we offer preventative maintenance for quarterly checks of equipment from one of our trained and certified technicians

Do we do carpet?

While we do have some carpet products, it is rare that we would recommend in light of the need for a product that is easy to clean and disinfect. Carpet is very difficult to clean and disinfect and also is easily stained. We generally recommend products that are clean and do not show wear.

How do we minimize sound / Acoustical value?

Some of our products are developed with sound deadening properties. We assess each space in which we do work and will recommend the product that is most appropriate for your facility. If special circumstances are required whereby sound reverberation is a problem, we can recommend a partner to assist.

What is the cost of installation per sq. ft?

Cost of installation is size of space, location, product being installed, and prep work required.

How much per square ft for rolled rubber flooring?

Cost is dependent on size of the space, location, and type and color.

What is our price?

Price is dependent on product, size, and location. Please call us for a customized quote.

Do you install?

Yes, this is part of our full-service offering.

What is the lifespan?

This is dependent upon the traffic and use, however most products will last upwards of 10-15 years.

Are they easy to clean?

Yes, all products we provide are easy to clean and disinfect to keep your facility safe.

Can they stand up to certain equipment being placed on them?

Yes, we recommend the most appropriate products for the facilities needs, whether it be under equipment, high performance sports spaces, multi-purpose areas, wet areas, or high drop areas.

What types of activities can your floors be used for?

Any and all. Fitness rooms, multipurpose hardwood basketball and volleyball courts, weight rooms, locker rooms, playgrounds, outdoor and more.

Comm-Fit Strong.
And staying that way.

Comm-Fit was founded on fitness and is committed to improving health and wellness throughout society. As leaders in the wellness industry, we strive every day to make a positive impact on the individuals and communities we serve.